Email a person at Optinex.
Activation, sales, renewals, refunds, and technical questions for OptinexPC, OPTINEX Shield Platinum ($169.99/year), and OPTINEX Uninstaller. Live Chat on this site uses the same inbox. We do not ask for passwords or card numbers.
support@optinexpc.com
Use this address for all three products. Live Chat and this form both notify the same inbox.
Email support
support@optinexpc.comLive Chat
The Live Chat button on this site is first-party. Pick Technical, Sales, or Billing, then send a short message. A person typically replies within one business day — there is no bot on the other side.
Chat is already on every public page. Use the button in the corner, or this form if you prefer a longer note.
What to include
- Purchase email and order id
- Windows version (10 or 11, 64-bit)
- App version, if installed
- Exact error text or screenshot description
Never send passwords, one-time codes, or full card numbers. We will not ask for them.
Response time
We typically reply within one business day. Complex activation or refund cases can take longer if we need to match an order. You will hear back at the email you provide.