Refund Policy
Last updated 5 September 2026. How refund requests are reviewed for OptinexPC Pro, OPTINEX Shield Platinum, and OPTINEX Uninstaller Pro.
1. Eligibility
If OptinexPC Pro, OPTINEX Shield Platinum, or OPTINEX Uninstaller Pro doesn't work as expected on your PC, you can request a refund through your Customer Portal or by emailing support@optinexpc.com. Refund requests are reviewed individually rather than issued automatically.
2. How to request one
Sign in and open My Account → Refund Requests, submit a request with your license and a brief reason, and Optinex will review it. You can track the status of your request — Requested, Under Review, Approved or Denied — from the same page, and you'll receive a notification whenever the status changes.
3. Checkout and what happens after approval
Paid licenses are sold through hosted card checkout on this site (see Pricing). PayPal checkout is temporarily unavailable. Custom checkout is for Optinex services and receipts — it does not issue a software key. An approved refund is processed against the original payment (card checkout or a prior PayPal capture) where a captured transaction exists. Refunds are not automatic at the moment you submit a request.
4. Timeframe
We review refund requests on a case-by-case basis. Reach out as soon as something isn't working as expected, and we'll work with you from there.
5. Free plan
The Free downloads have no cost and nothing to refund. This policy applies to paid OptinexPC Pro and Uninstaller Pro licenses.